Payment:  Payment must be made in full before product is shipped.   We accept visa, Master Card, discover, American Express,  Money orders and checks.  Purchase orders may be accepted from established organizations.  Please call for information. (1-800-580-0009)  We do not ship C.O.D.

Returns:  Unused items may be returned for a refund or exchange of purchase amount within 30 days, along with original receipt.  A return received after 30 days qualifies for a merchandise credit only, minus a 25% restocking fee.  After 60 days, a 50% restocking fee will be assessed.  Shipping fees are not refundable.  Custom and special order items are not returnable.  We reserve the right to determine if an item has been used, making it not returnable.

Saddle Returns:  To return a saddle, please call customer service at 1-800-580-0009
within 4 days of receipt of your saddle for an authorization number.  All saddles must be received back with no visible wear and tear, including hair.  Any saddle which must be cleaned by us will incur a cleaning charge.  Any saddle received back which does have wear and tear cannot be sold as new, therefore a "use charge" will be taken at the discretion of the owner based on the extent of the wear.  If you purchase a saddle, please try it on your horse for fit and if it doesn't fit call us.  Shipping charges are non-refundable.  Custom orders cannot be returned.    

Claims:  claims for broken, defective, or incorrect shipments must be made within 5 days of receipt of goods.  Merchandise that is evidently damaged upon receipt should not be accepted from the shipping carrier.

Shipment of goods:  In stock items will be shipped within 48 hours of receipt of order via FedEx.  Out of stock items will be placed on backorder and ship when stock arrives.  Please call to check availability of items.

Western Hats: Express Shipping - Due to western hat box's large size, any air shipping will be assessed an additional charge of $35 or more, depending on ship to location.  Please call to discuss or make note in remarks that you agree to the up charge at time of order. Ground shipping: Regular charges for ground shipping apply.

Cowboy Boots: Express Shipping -  Due to cowboy boot's large box size, any air shipping will be assessed an additional charge of $35 or more, depending on ship to location.  Please call to discuss or make note in remarks that you agree to the up charge at time of order.  Ground shipping: Regular charges for ground shipping apply.

Custom Orders:  A deposit of 50% of the total order price is required to begin processing a custom order.  Payment in full is required before shipping.  Custom orders cannot be returned.

Special Orders: Items which we do not carry as a regular stock item and are ordered specially for you must be paid in full at the time of order.  No returns or exchanges on special order products.

Pricing:  All product specifications and prices are subject change without notice.

 American Cowboy Supply  113 Storrs Street, Concord, NH 03301
Toll Free 1-866-530-9870
603-228-0900  FAX 603-228-0919

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